Your protection - www.holidayholidayholiday.co.uk

Holiday Holiday Holiday considers your financial protection when booking a holiday very seriously and therefore has a number of steps in place to ensure you are sure of your protection when booking a holiday with a travel agent advertising on the Holiday Holiday Holiday website.

Customer Protection Promise

• We check and vet all travel agents advertising on the site and they must be approved by us to be able to advertise on the site.
• Every travel agent advertising on the site must be bonded with an approved form of protection for the customer e.g. ATOL/ABTA protection.
• We have a strict set of compliance rules that our advertisers must comply to.
• We spot check our advertisers and their holidays and have a team specifically assigned to this task to ensure advertisers are abiding to the rules.
• We encourage feedback on the agent's advertising on the site from you, the customer, including complaints which we will take action on if need be.

ABTA and ATOL protection

Every travel agent advertising on Holiday Holiday Holiday must be bonded with an approved form of protection including ABTA/ATOL. Always look for the ABTA and ATOL logos when booking a holiday to be sure of financial protection if a tour operator goes out of business.

ABTA

The Travel Association - A trade organisation for travel agents and tour operators, ABTA now represents over 5,500 travel agencies and 900 tour operations, throughout the British Isles. All of them carry the ABTA logo, which means choice, value, and high levels of service. ABTA's main aims are to maintain high standards of trading practice for the benefit of its Members, the travel industry at large, and the consumers that they serve. The association offers an arbitration service when complaints are made against members. If an ABTA member becomes insolvent then the ABTA fund is used to refund the customer. All ABTA members have to abide by its code of conduct. www.abta.com

ATOL

A financial protection scheme managed by the Civil Aviation Authority ("CAA"). All holiday companies selling air holiday packages and flights in the UK are required by law to hold a licence called an Air Travel Organiser's Licence ("ATOL"), which is granted after the company has met the CAA's licensing requirements. Each ATOL holder is issued with a unique ATOL number, which can be checked on the ATOL website, and must contribute to a protection fund called the Air Travel Trust (ATT). In the event of an ATOL holder's failure, the ATOL Scheme ensures customers who booked and contracted with the ATOL holder for an air holiday package or a flight, do not lose the money paid over or are not stranded abroad. www.atol.org.uk

Cruise Holidays

Please note when booking a cruise holiday if it does not include flights you may not be protected by the agent's ATOL/ABTA bonding. You will be protected by the protection scheme of each individual cruise line and should ask the agent when booking the holiday to clarify the protection involved.

To understand fully what protection ABTA/ATOL bonding gives you please visit their respective websites to find out more information.

Other ways to protect yourself when booking a holiday

To help protect you further, when paying for your holiday or flight if you can do so pay by credit card to help ensure added protection.